Rias

Duties include responding to: transportation order requests, general customer enquiries, invoice questions and customer complaints. Candidates should have experience in phone/email service & support, and the ability to build solid relationships with customers by anticipating needs and handling their questions with speed, proficiency and in a personalized manner. 
Required Knowledge, Skills & Abilities 

Computer literacy with the ability to learn customer service software 

Professional verbal and written communication skills 

Type 30 wpm 

Ability to establish and maintain effective working relationships with a variety of individuals 

Demonstrated ability to inspire trust 

Patience and positive outlook 

Resourcefulness and stress management skills 

Ability to organize and manage a workload independently while taking into consideration: changing priorities, tight deadlines, and volume of work required by the rest of the team 

Education/Experience 

Previous experience of three to six months in a customer service field required 

Previous customer service experience within logistics, transport, freight, warehousing is an asset 

Minimum education, High School Diploma or equivalent